Refund & Return Policy
At Custom Smokiva, we stand behind the quality of our personalized products. Our 90-day return window ensures that you receive exactly what you ordered in perfect condition.
Core Policy Summary:
- Protection Window: 90 Days from delivery.
- Restocking Fee: $0.00 (Zero fees).
- Damaged/Defective Goods: 100% Free Replacement or Refund.
- Customized Goods: Since products are made-to-order, returns are accepted for quality issues only.
1. Quality Guarantee
Because each item at Smokiva.com is personalized and custom-made for you, we do not accept returns for personal preference changes. However, your satisfaction is guaranteed if something is wrong with the order.
2. Defective or Damaged Items
If your item arrives damaged, defective, or with a printing error, we take full responsibility. We will provide a FREE REPLACEMENT or a full refund at no extra cost to you.
| Reason for Request | Responsibility | Fee to Customer |
|---|---|---|
| Defective / Damaged / Wrong Item | Custom Smokiva (Seller) | $0.00 (Free) |
3. How to Request a Replacement
To resolve any quality issues quickly, please follow these steps:
- Email [email protected] with your order number.
- Attach a clear photo showing the defect or damage.
- Our team will review your request and issue a replacement within 24-48 hours.
4. Refund Issuance
Once a refund is approved, it will be credited back to your original payment method (Stripe/PayPal) within 7-14 business days.