Privacy Policy
Last Updated: February 19, 2026
At Custom Smokiva, we are committed to protecting the privacy and security of our customers. This policy describes how we handle your personal information when you visit or shop at Smokiva.com.
1. Information We Collect
When you visit Smokiva.com, we collect information necessary to process your transactions and improve our services:
- Order Information: Name, billing/shipping address, email, and phone number.
- Payment Information: We use secure third-party processors (PayPal/Stripe). We DO NOT store your full credit or debit card details on our servers.
- Device Information: IP address, browser type, time zone, and essential cookies.
2. How We Use Your Information
We use the collected data to fulfill our commitment to you:
- Fulfill orders (processing payments, arranging shipping, and providing invoices).
- Communicate with you regarding your orders or technical support.
- Screen our orders for potential risk or fraud.
- Provide tailored marketing information (only if you have explicitly opted in).
3. Data Security & SSL
We take data security seriously. Smokiva.com utilizes Secure Sockets Layer (SSL) technology to encrypt your personal information during transmission. This ensures that your sensitive data remains private and secure from unauthorized access.
4. Sharing Your Personal Information
We only share your information with essential third parties who help us provide our services:
- Service Providers: We use trusted carriers (USPS, UPS, FedEx) to deliver your custom gear.
- Legal Compliance: We may share your information to comply with applicable laws or to respond to a lawful request for information.
5. Cookies and Tracking
Our website uses “Cookies” to enhance your browsing experience. Cookies allow us to remember the items in your shopping cart and understand your preferences for future visits. You can disable cookies through your browser settings, though some site features may be affected.
6. Your Rights
Residents of certain regions (such as California or Europe) have the right to access, correct, update, or delete the personal information we hold. To exercise these rights, please contact us via the email provided below.
7. Data Retention
When you place an order through Smokiva.com, we will maintain your Order Information for our internal records unless and until you ask us to delete this information.